One phone call and I was in his office two days later telling my story. I had a couple of places I had to go to pick up paper work for him and then sign some papers. It was that easy!!! The wait was the hardest, even though it wasn't long, I just needed my money. Logan (at Pension Experts) was very good at keeping in touch during the wait with either calling me personally or sending an email to keep me updated. I couldn't believe how easy of a process it was and the comfortable feeling he and his coworkers gave you when you walked in to the office made it even better. They were only concerned with getting your money to you as quick as possible, no judgement. I would recommend this service to anyone and hope that more people learn that their money really is THEIR money.